:: Terms and Conditions

Terms and Conditions

  • Any case requires certain time for preparation, checking the data and the reliability of client (usually it takes 3-5 days depending on the complexity of your case). So, if you intend to hire us, then please, make your decision, provide us with the exact data and fulfill your payment in good time.
  • Guarantee: If we are unable to meet our engagements or to find the requested information for some reasons, then we undertake to refund the money to a customer. We always give to our customer as much as possible reliable search results. In many cases we can realize an additional investigation according to special agreement with a client.
  • As a rule we do not take cases of search of people, who was missing (unaccounted-for) for more than 3 years ago or the connection was lost more than 15 years ago.
  • We are not engaged in opening of apartments, blackmail and knock out of duties. We do not put bugs on phone, we do not trade in detailed elaboration of the account of subscribers of cellular communication.
  • We do not enter the client in error concerning prospects of the client's affair and we do not forge the results of the investigation.
  • We do not work without the prepayment of expenses (under the "compensation only for result" scheme only).
  • If the client has confirmed his consent to start the work, then our company starts the necessary preparations and having certain expenses as result.
    The client must make the payment in 3 days term after his consent. If during this period the client wishes to stop investigative actions for any reasons,
    then he must notify us about the interrupting and settle the account with us: pay the fee 30% of the total agreed amount.
    However if the client does not pay the fee or even disappears at all, our company reserves the right to ourselves to stop observance of this Terms and Conditions.
    It may influence serious negative consequences for your further developing of this case and all other investigations in the future. Please, pay special attention to this item.

    If the main investigation has already been started, then we had already detached necessary financial and personnel resources for the work performance by the moment. So, if the client wishes to stop the investigation that has already been being in progress and wants to return a part of the pre-paid money, then we can re-fund him the part of prepayment, but not more than 50% without regard to the stage of investigation.
  • We do not work with clients which purposes are not clear to us or cause doubts. Before to take concrete business each our potential client passes preliminary check by us concerning safety of his intentions. We reserve the right for us to not answer and to not take business of the client without any explanatories.
  • We do not work with clients who do not leave coordinates for a feedback.
  • We do not finish and do not alter the work started by other detective firms and private detectives. If  it will be found out during the investigation, that the client already employed others investigators without notification to us, we reserve the right to stop or significantly detruncate the investigation because of security reasons.
  • Do not contact the object and do not try to fulfill any parallel (simultaneous) investigation until our people will have finished with the work. Else it will make any further works impossible. All you have to do during the work is just to wait while our people are collecting the information. Any investigative process is not easy, therefore each thing has big importance. To make any mistakes is not acceptable.
  • Do not inform the object about our investigative methods. Else the object will change the strategy and it will complicated the work very much or even make the work impossible at all.
  • The object should know neither of our company, nor about this investigation, nor about our methods, nor about your possible discovery.
  • All possible reclamations are accepted by us in the term under 15 days since the receiving the report by the client.

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