:: Terms and Conditions
Terms and Conditions
Any case requires certain time for preparation, checking the data
and the reliability of client (usually it takes 3-5 days depending
on the complexity of your case). So, if you intend to hire us,
then please, make your decision, provide us with the exact data
and fulfill your payment in good time.
- Guarantee: If we are unable to meet our
engagements or to find the requested information for some reasons,
then we undertake to refund the money to a customer. We always
give to our customer as much as possible reliable search results. In many cases we can realize an additional investigation according
to special agreement with a client.
- As a rule we do not take cases of search
of people, who was missing (unaccounted-for) for more than 3 years
ago or the connection was lost more than 15 years ago.
- We are not engaged in opening of
apartments, blackmail and knock out of duties. We do not put bugs on phone, we do not
trade in detailed elaboration of the account of subscribers of
- We do not enter the client in error
concerning prospects of the client's affair and we do not forge
the results of the investigation.
- We do not work without the prepayment of
expenses (under the "compensation only for result"
If the client has confirmed his consent to start the work, then our
company starts the necessary preparations and having certain expenses as
The client must make the payment in 3 days term after his consent. If
during this period the client wishes to stop investigative actions for
then he must notify us about the interrupting and settle the account
with us: pay the fee 30% of the total agreed amount.
However if the client does not pay the fee or even disappears at all,
our company reserves the right to ourselves to stop observance of this
Terms and Conditions.
It may influence serious negative consequences for your further
developing of this case and all other investigations in the future.
Please, pay special attention to this item.
If the main investigation has already been started, then we had
already detached necessary financial and personnel resources for the
work performance by the moment. So, if the client
wishes to stop the investigation that has already been being in progress
and wants to return a part of the pre-paid money, then we can re-fund
him the part of prepayment, but not more than 50% without regard to the
stage of investigation.
- We do not work with clients which
purposes are not clear to us or cause doubts. Before to take concrete
business each our potential client passes preliminary check by us
concerning safety of his intentions. We reserve the right for us
to not answer and to not take business of the client without any
- We do not work with clients who do not
leave coordinates for a feedback.
- We do not finish and do not alter the
work started by other detective firms and private detectives.
If it will be found out during the
investigation, that the client already employed others
investigators without notification to us, we reserve the right to
stop or significantly detruncate the investigation because of
not contact the object and do not try to fulfill any parallel
(simultaneous) investigation until our people will have
finished with the work. Else it will make any further works
impossible. All you have to do during the work is just to wait
while our people are collecting the information. Any
investigative process is not easy, therefore each thing
has big importance. To make any mistakes is not acceptable.
- Do not inform the object about our
investigative methods. Else the object will change the
strategy and it will complicated the work very much or even
make the work impossible at all.
- The object should know neither of our
company, nor about this investigation, nor about our methods,
nor about your possible discovery.
- All possible reclamations are accepted
by us in the term under 15 days since the receiving the report
by the client.